Refund/Exchange Policy
We ensure all plants will arrive in healthy condition if ordered properly. Please note the following:
• All address changes for processed orders must be submitted within 24 hours.
• During cold months, CUSTOMERS will have to add a heat pack to all cold state orders. Orders that do not have heat packs added and get cold damage will not be issued a replacement or refund.
• Courier delays and lost in transit issues are not covered within our guarantee policy.
• For plants that were damaged in shipment that don't fall within the criteria in the points above qualify for either a refund or replacement.
Refund or Replacement
Please note if you ever receive a damaged shipment from us, we are only able to issue a refund for the plants them selves and not for the price of shipping.
In order to return an order, you must contact us first.
• To qualify please send an email of the order to support@ceorganix.com with a picture of the damaged item and shipping information.You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit.
• Only one replacement order will be issued. For refunds, please allow 3-5 business days to process.
• If you have any issues, please be patient with us as we are small business, it may take 1-2 days during the week to get back to you and fix any problems. We appreciate all of our customers.